Return & Refund Policy

• Damaged Products:
• If you receive a damaged product, please contact our customer support team immediately. We require photo evidence of the damaged product and the packaging. Once we verify the damage, we will process a full refund to your original payment method.
• Refund for Delayed Deliveries:
• If your order is delayed beyond the promised delivery time frame of 7 to 10 business days, and you no longer wish to receive the product, you are entitled to a full refund. Please contact our customer support team to initiate the refund process.

No Return Policy

• Final Sale Items:
• Please note that all sales are final, and we do not accept returns or exchanges. We recommend carefully reviewing product descriptions, dimensions, and images before making a purchase. If you have any questions about a product, feel free to reach out to our customer support team for more information.

General Shipping Terms

• Address Accuracy:
• It is the customer's responsibility to provide accurate and complete shipping information. Artarium is not responsible for delays or lost shipments due to incorrect addresses provided at checkout.
• Lost or Stolen Packages:
• Once a package is marked as delivered by the carrier, Artarium is not responsible for any lost or stolen packages. We recommend shipping to a secure location if you are concerned about the safety of your delivery.
• Multiple Shipments:
• If your order includes multiple items, they may be shipped separately depending on stock availability and shipping locations. You will receive a tracking number for each shipment.
• Customer Support:
• For any inquiries regarding your order, shipping, cancellations, or refunds, please contact our customer support team at [email address] or [phone number]. Our team is available to assist you during regular business hours.

We appreciate your understanding of our policies and look forward to serving you with the best products and customer service. Thank you for choosing the Artarium!